Returns & Exchanges

We accept returns and exchanges within 14 days of delivery. Items must be unworn and returned in their original condition, with all tags and packaging intact.

You can choose between a refund, exchange or store credit. Original shipping costs are non-refundable, except where required by law.

To arrange a return or exchange, please complete return form and include it in your parcel. If you don't have access to a printer, simply include a note with your order number.

Customers are responsible for return postage unless an item is faulty or incorrect.

For any questions or assistance, please contact us at info@lorenz.store.