Shipping & Returns

All orders will be dispatched on a tracked service. Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. 

We are happy to accept returns, store credit or exchanges on any unworn items within 30 days of delivery.

All Christmas purchases have until the 15th of January to return or exchange.

​Please note that shipping costs will not be refunded. ​If you wish to make a return or are at all unhappy with the quality of your purchase please get in contact at info@lorenz.store

Please note that the customers will always be responsible for paying any import bills they may receive. When importing items outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.