Shipping & Returns
We accept returns, exchanges or store credit on unworn items within 14 days of delivery. All items must be returned in their original condition, with packaging and tags intact.
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable, except where required by law.
To arrange a return or exchange, please complete our return form and include it in your parcel. If you do not have access to a printer, simply include a note with your order number inside the package.
If you need any assistance, please contact us at info@lorenz.store.
We reserve the right to refuse returns that do not meet the above requirements, subject to your statutory rights.
Orders are shipped via Royal Mail with secure tracking. A tracking link will be emailed once your order is processed. UK delivery typically takes 2 days, while international orders arrive within 5–7 days.
Please note that the customers will always be responsible for paying any import bills they may receive. When importing items outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.