Shipping & Returns

All orders will be dispatched on a tracked service. Please allow 1-2 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. 

Christmas Returns Policy:

 

In addition to our standard returns policy, any items ordered online between Monday 25th November 2024 and Wednesday 25th December 2024 can be returned up until, and including Sunday 5th January 2025.

​Please note that shipping costs will not be refunded. ​If you wish to make a return or are at all unhappy with the quality of your purchase please get in contact at info@lorenz.store

Please note that the customers will always be responsible for paying any import bills they may receive. When importing items outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.