Christmas Returns Policy:
Items ordered online between Monday 24th November 2025 and Thursday 25th December 2025 can be returned up to and including Monday 5th January 2026.

Christmas Delivery Deadline:
For all UK Christmas orders, please place your order by Tuesday 23rd December, 14:00 for guaranteed delivery. For the rest of the world, please place your order by Tuesday 16th December.

Please note that shipping costs are non-refundable. If you wish to make a return or have any concerns about the quality of your purchase, please contact us at info@lorenz.store